Social Media Resources & Support
Training
The Social Media Management Policy training is required for all social media employees to take once a year.
An online video training is in the works and will be published here soon.
You can always request an in-person training by emailing kylie_brooks@byu.edu
Contact University Communications
University Communications is available to support BYU social media account managers and support teams with any questions about account management, content, community engagement, and external communications.
Please contact University Communications when you:
- Want to start, close, or significantly change an official BYU social media account
- Have questions about the Social Media Management Policy or Procedures
- Need guidance on an appropriate response to a comment or DM, or if you have a question about community standards of engagement
- Encounter a situation online that may require escalation
- Are unsure whether content is appropriate to publish
- Are experiencing a crisis situation within your unit, so that we can help navigate crisis communications together
- Need help with social media strategy or best practices
- Would like to schedule an in-person social media training or consulting session
You don’t need to navigate difficult or unfamiliar social media situations on your own! If you’re unsure how to handle a situation, pause before action and reach out to University Communications for guidance!
University Communications
801-422-[phone
uc-office@byu.edu
social@byu.edu
For questions specific to your unit, you should also contact your designated communications team.
For questions outside the scope of University Communications, the following campus offices may be able to assist:
When you’re unsure which office to contact, start with University Communications and we will direct you to the appropriate resource.